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Results Accountability Book: Trying Hard Is Not Good Enough by Mark Friedman
This groundbreaking book is now the all-time best seller for Trafford Press with over 15,000 books sold. The book gives you the full presentation of the framework in an easily accessible format. It is a must read for all public and non-profit leaders.
Mark Friedman's framework is about getting from talk to action quickly and making a difference, not just trying hard and hoping for the best. It has been used in over 40 states and seven countries outside the U.S. He provides practical methods for taking action together that are simple and common sense that use plain language, produce minimum paper and are actually useful to managers, community members and decision-makers.
The book's Results-Based Accountability™ framework can be used to improve the quality of life in communities, cities, counties, states and nations, including everything from the well-being of children to the creation of a sustainable environment. It can help government and private sector agencies improve the performance of their programs and make them more customer-friendly and effective. Results-Based Accountability™ is a common sense approach that replaces all the complicated jargon-laden methods foisted on us in the past. The methods can be learned and applied quickly, and all the materials are free for use by government and non-profit organizations and for-profit organizations of five persons or less.
In addition to presenting practical methods, this book is also makes a contribution to social theory. The book makes a clear distinction between population and performance accountability. While public and private organizations bear responsibility for their own performance, no organization can claim ownership of the well-being of a whole population. Population accountability is not an extension of performance accountability but a separate, and perpetually unfinished, collective enterprise. The book clearly and completely explains the differences and connections between these two forms of accountability.
The Results-Based Accountability™ progression of thought from results to experience, measures, baselines, story, partners, what works and action can be applied to any population challenge from the highest level consideration of world peace to the economic prosperity of nations and states to the safety of children in a particular community. The same thought progression can be applied to any performance accountability challenge from the management of whole governments to large public and private sector agencies to the smallest program and finally to our personal lives. Results-Based Accountability™ may be the only planning framework of this scope.
This internationally acclaimed video workshop by Mark Friedman introduces the Results-Based Accountability™ framework.
The video also illustrates the applicability of Results-Based Accountability™ to both cross-community quality of life improvements and the management of programs, agencies, and service systems. The three hour DVD, which can be watched in its entirety or in chapters, highlights a full presentation of the framework, including how to:establish results and indicators of community well-beinguse results to drive decision making and budgeting identify performance measures for programs, agencies, and service systems use performance measures to improve performance and link program accountability to cross community efforts.
Learn to move from talk to action quickly and apply the Results-Based Accountability™ concepts to real work in highly interactive, hands-on, "Turn the Curve" exercises. Also enjoy the question and answer section with Mark.